This Policy covers the data collected and processed by London First Aid Training who can be contacted at:
13B Hillgate Place, 18-20 Balham Hill, London SW12 9ER. Tel: 020 8133 8552
The GDPR relates to 'personal data' which covers any information which makes an individual (the Data Subject) identifiable.
London First Aid Training will only process personal data for the purposes of delivering the services contracted by our clients, unless we are provided with specific consent to process for other purposes, such as marketing, or the purpose of complying with local laws or regulations. Personal data will never be processed without the knowledge and/or permission of the Data Subject.
Where you have contracted for us to provide a regulated qualification, we will be sharing your information with the recognised Awarding Organisation, as required by the applicable Regulator(s) as part of our legal obligation.
By using our services, including accessing our website and the forms, etc. therein, you give your agreement to our processing any personal data we may have as described in this policy.
Personal Data is any information which could potentially make an individual identifiable and can include, but may not be limited to, your name, address, date of birth, email address and IP address.
We collect data in a number of ways including, but not necessarily limited to:
Our contact forms make it clear that the information will be used for the purposes of the contact (e.g. to respond to a query or provide a quote, etc.) but also provide the option for consent to expand the processing of that data for marketing purposes. This mainly involves sending emails to remind clients when their certificates are about to expire. Similarly, any contract for services will set out what the personal data will be used for.
Personal Data provided to us by our clients as part of our service provision will be processed only in accordance with the contract for services and no such data will be used for the benefit of London First Aid Training.
- Who Manages Our Website?
The content of our website is owned and edited by the London First Aid Training
Website usage information
The type of website usage information that we collect during your visits to our site includes, for example, the date and time, pages viewed or searched for, publications ordered, guides printed, tools used, subscriptions and referrals made, some truncated postcode or telephone area code information entered on forms (which is not traceable back to you) and other information relating to your usage of our website.
We may also use web usage information to create statistical data regarding the use of our website and we may then use or disclose that statistical data to others for marketing and strategic development purposes, however, no individual identities will or can be identified in such statistical data.
Cookies are small pieces of data given to your browser by a website which may be stored as text files in the cookie directory of your computer. Cookies are not programs and cannot collect information from your computer. They do not damage your computer and are defined as "a piece of text stored on a user's computer by their web browser. A cookie can be used for authentication, storing site preferences, shopping cart contents, the identifier for a server-based session, or anything else that can be accomplished through storing text data" (source: Wikipedia, 2011).
Each website may send cookie data to your browser which may save it if your browser's preferences allow it to do so. To protect your privacy your browser only returns a cookie to the website that sent you the cookie and does not send it to any other website. A website cannot access your cookie directory or information on your computer, instead relevant cookies are included by your browser within each request you make to the website. A website can only obtain cookie data that your browser sends to it.
You do not have to accept cookies and you can change the settings within your browser to accept all cookies, reject all cookies, reject cookies from certain websites, notify you if a site is requesting to set a cookie, and set various other options. Please see below in '4.4 Further information about cookies' for more details on how you might do this.
Switching off cookies will still allow you to view the of content on our site.
- Further Information About Cookies
For further information about cookies, please refer to:
Find information on internet browser cookies on the Information Commissioner's website
- Third Party Content and Linking to Other Websites
Secure online bookings are processed by Goliath Reservation System (trading as Bookinghound) and card payments are processed by Stripe. Goliath Reservation System is a UK company with all their servers located in the UK, see their GDPR policy here (https://www.bookinghound.com/privacy-policy/). Card payments are processed by Stripe. Stripe is an American company, see their GDPR policy here (https://stripe.com/guides/general-data-protection-regulation).
Personal Data will always be held for the minimum amount of time required. This will depend on a number of factors, such as the terms and length of a contract or a relevant law or regulation based on law. It will be deleted a maximum of 12 months after such a period has ended under our semi-annual data clearance procedures. Personal Data that has been gathered via our website contact forms will be held for a maximum of 12 months after the initial contact, unless additional permission is obtained from the Data Subject or a contract for services is brought into force in the interim.
Access to Electronic Personal Data is restricted to data processor only.
Paper based Personal Data is held in secure, locked cabinets. It is destroyed under contract with a secure data destruction company.
Under current legislation, Data Subjects have the following rights:
Data Subjects have the right to withdraw their consent to our processing their data at any time.
In respect of any of the rights indicated above, if you would like to make a request, require further information, or have a complaint regarding our processing of your data please contact us at: