London First Aid Training in Clapham South.

London First Aid Training

Terms & Conditions of booking

The following terms and conditions apply to all orders for the purchase of services from London First Aid Training.

Definitions

"Personal data" shall have the meaning set out in the Data Protection Act 1998;

"Service(s)" means the course(s) (first aid, Health and Safety, Care courses) offered by London First Aid Training.

"We/Us/Our" means the London First Aid Training.

"You" means the purchaser of services from London First Aid Training.

Payment

Full payment is required before the course start date to confirm bookings.

Bookings and Cancellations

The following terms regarding bookings and cancellations apply regardless of when the booking was made: ie very close to the course date or well beforehand.

Cancellations (individual bookings)

Cancellations of individual bookings (for courses held at our venue):

  • If the course is cancelled 14 days or more before the course date, you are eligible for a refund less 10% of the course fee;
  • If the course is cancelled between 10 and 14 days before the course date, you are eligible for a refund less 40% of the course fee;
  • If the course is cancelled less than 10 days before the course date, the course is fully payable;
  • If the cancellation is received the day before the course date, the course is fully payable, there is no refund and there is no reduced fee transfer granted. You can send a replacement;
  • If the candidate does not turn up on the day of the training, for whatever reason (be it sickness, industrial action or any other event) the course is fully payable. The employer bears the cost of the employee's absence, not the training provider.

Transfers (individual bookings)

Transfers of individual bookings (for courses held at our venue):

  • If the notification to transfer is received 14 days or more before the course date, the transfer is free of charge - the transfer date must be within one month of the original course date booked;
  • If the course is transferred between 10 and 14 days or less before the course date, the transfer fee is 40% of the course fee;
  • If the course is transferred less than 10 days before the course date, the course is fully payable;
  • If the notification to transfer is received the day before the course date, the course is fully payable, there is no reduced fee transfer granted and there is no refund given. You can send a replacement or to attend a new date, a new booking with full payment will be required;
  • If the candidate does not turn up on the day of the training, for whatever reason (be it sickness, industrial action or any other event) the course is fully payable. The employer bears the cost of the employee's absence, not the training provider. To attend a new date, a new booking with full payment will be required.
  • A booking that has been transferred once, cannot be transferred again. To attend a new date, full payment is required.
  • Once transferred, the booking is not eligible for any kind of refund, regardless of when the notification is received.

Transfers and Cancellations

(Group course held at client's venue)

  • The group booking must be paid for before the course date is confirmed;
  • The group booking must be paid for before the course date is confirmed;
  • If the notification to transfer is received 14 days or more before the course date, there is no transfer fee;
  • If the notification to transfer is received 7 to 14 days before the course date, the transfer fee is 40% of the full course fee;
  • A new booking with full payment is required if the notification to transfer is received less than 7 days before the course date;
  • If the notification to cancel is received 14 days or more before the course date, you will receive a refund of 80% of the full course fee;
  • If the notification to cancel is received 7 to 14 days before the course date, you will receive a refund of 60% of the full course fee;
  • There is no refund if the notification to cancel is received less than 7 days before the course date;
  • If the course is booked less than 7 days before the course date, the course is non-transferrable and non-refundable.
  • Transfers and Cancellations

    (Group booking for courses held at our venue - one date.)

    • This pertains to a group booking for courses held at our venue where one date has been booked for all candiBook:
    • The group booking must be paid for before the course date is confirmed;
    • Thre is no refund or free transfer if one or more attendees can't make it to the course;
    • It is the responsibility of the organiser to find a replacement for any attendee who may not be available;
    • If the group booking is transferred/cancelled 14 days or more before the course date, there is no transfer/cancellation fee;
    • If the group booking is transferred/cancelled between 7 and 14 days before the course date, the transfer/cancellation fee is 40% of the full group booking fee;
    • If the group booking is transferred/cancelled less than 7 days before the course date, the course is payable in full, there is no refund or transfer at reduced fee;
    • If the booking is made less than 7 days before the course date, there is no refund if the booking is subsequently cancelled or transferred.

    Transfers and Cancellations

    (Group booking for courses held at our venue - multiple Book.)

    • The group booking must be fully paid for before the first participant attend a course at our venue;
    • All or a few at a time may attend any of the scheduled courses as published on our website where there are places available;
    • All places paid for must be used within 4 months. Any place not used after 4 months will be forfeit and non-refundable;
    • Both parties may agree more course Book not published on the website.
    • Once places are reserved, the following transfers and cancellations apply:
      • If the notification to transfer is received 14 days or more before the course date, the transfer is free of charge - the transfer date must be within one month of the original course date booked;
      • If the notification to transfer is received between 10 and 14 days before the course date, the transfer fee is 40% of the normal individual course cost;
      • If the notification to transfer is received less than 10 days before the course date, the the place reserved counts towards the group booking, there is no reduced fee transfer granted and there is no refund given. You can send a replacement if the candidate can't make it to the course;
      • If the person booked to attend a course is not able to make it to the course for any reason (be it illness, industrial action, etc) the employer bears the cost of the absence of the staff, not the training provider. On this occasion, the total places left on the group booking will be deducted accordingly;
      • If the person booked to attend a course is not able to make it to the course for any reason, the company or client can send a replacement even at the last minute;
      • If the candidate does not turn up on the day of the training, for whatever reason (be it sickness, industrial action or any other event) the course is fully payable. The employer bears the cost of the employee's absence, not the training provider. On this occasion, the total places left on the group booking will be deducted accordingly.
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    Communication Skills

    • The course is in English. Learners should possess communication skills sufficient to allow them to address the assessment requirements of the qualification. In order to complete the theoretical assessment for First Aid courses, learners need to be proficient in English.
    • Use of translators is not allowed on the course.

    Reduced fee/Promotions:

    A candidate who has booked a course paying a considerably reduced fee through promotional campaigns will not be eligible for a free transfer or a partial or full refund if he/she fails to attend or cancels regardless of when the notice to cancel or transfer was received.

    Multiple-day courses:

    The following applies to multiple-day courses such as the two-day Paediatric First Aid course, 3-day First Aid at Work (FAW) or the two-day FAW Requalification course and any other multiple-day courses not mentioned here:

    • The London First Aid Training Company are unable to issue certificates to learners who have not attended the required number of days.
    • In the event a candidate is unable to attend the subsequent day(s) of the course, the full course fee will apply if he/she wishes to join another course.
    • If it is possible, the learner may be offered to attend missed days on future courses scheduled within one month of the original course date for a fee of 75% of the full course fee.

    Certificates

    All regulated certificates will always have an Ofqual logo on.

    A regulated certificate is issued by an Awarding Body. Recognised Awarding Bodies are registered with the Office of Qualifications and Examinations Regulation (Ofqual). Ofqual regulates qualifications, examinations and assessments in England. Ofqual is a non-ministerial department of the government. (https://www.gov.uk/government/organisations/ofqual).

    Certificates are normally issued in pdf format and emailed to the learner up to 3 days after successful completion of the course.

    Right of Admission

    We reserve the right to refuse admission to any candidate who arrives after the course has started or those exhibiting unruly or anti-social behaviour to either its staff or other trainees. Any such incident will result in the immediate removal of the offending party.

    Course Timings & Attendance

    CandiBook must adhere to timings as stipulated on the course joining instructions. Failure to attend and participate in any part of the course will result in the candidate's removal from the final examination (where applicable).

    Fitness to Attend

    Attendees on any of the First Aid courses must be free from any ailment, condition or injury that will affect their ability to participate in practical and theory assessments. We will not be able to issue a regulated certificate if not all requirements are met, ie inability to demonstrate the practical skills required of the course or not attaining a passing mark on the written test (where applicable).

    First Aid at Work Requalification

    CandiBook placed on the First Aid at Work Requalification course must be in possession of a valid FAW regulated certificate.

    Blended courses

    A blended course is part online and part classroom. You cannot attend the blended classroom course unless you are able to present your certificate for the corresponding online course (downloadable once the course is completed).

    Force Majeure:

    The London First Aid Training Company cannot be held responsible for any incident or occurrence outside its control that affects the provision of any given course date, course forecast, course content or course timing, and/or including cancellation, amendment or re-scheduling. Where a course content or course timing has to be amended/cancelled/re-scheduled for whatever reason, The London First Aid Training Company will make every reasonable effort to make alternative arrangements.

Contact details: admin@londonfirstaidtraining.com; Tel: 020 8133 8552.